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Channel: Software Product Manager by Gopal Shenoy » customer experience
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Customer Service Experience

How often have you called customer service at credit card companies, airlines, medical benefits and you have been asked to enter information such as your credit card number, your zip code, your social...

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Death by a thousand paper cuts ….

In my last post, I discussed the benefits of doing an on-site customer visit where you get to observe customers/prospects use your product or competitive products to get their job done. In my...

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